We may use PHI to communicate with you or your designee about benefits, services, selecting your health care provider and billing and payments.
L.A. Care will comply with applicable laws in its communications with you, including the Telephone Consumer Protection ACT (TCPA).
We may communicate with you though letters, newsletters, pamphlets, and as follows
Phone Calls
If you have provided us with your phone number (including if a guardian or designee has provided their phone number), including your cell phone number, then we, including our affiliates and subcontractors, on our behalf, may call you, including by using an automatic telephone dialing system/or an artificial voice in accordance with applicable laws.
Your mobile cell phone carrier may charge you for receiving calls, please contact your cell phone carrier for this information.
If you don’t want to be contacted in this way, then please let the caller know, or contact us to be placed on our Do Not Call List.
Texting You
If you have provided us with your cell phone number (including if a guardian or designee has provided their phone number), then for certain purposes, such as reminders, treatment options, services, and premium payment reminders or confirmations, we, including our affiliates and subcontractors, on our behalf, may text you in accordance with applicable laws. Your mobile cell phone carrier may charge you for receiving texts, please contact your cell phone carrier for this information.
If at any time you don’t want to receive text messages, then please follow the unsubscribe information on the message, or please reply with “STOP” to stop receiving such messages..
Emails
If you have given us your email address (including if a guardian or designee has provided their email address), then for some limited purposes, e.g. sending you enrollment, member, provider, and educational materials, or reminders or confirmation of payments, if you agree to receiving these electronically, then we may email you.
There may be a charge by your internet or email or mobile cell phone provider to receive emails, please contact your internet or email or mobile cell phone provider for this information.
You acknowledge and agree that if you use an unencrypted email address and/or computer, or access your emails through a mobile device, or share an email, or computer, or mobile cell phone, then there is a risk that your PHI could be read by a third party and you accept the risks of such and waive any protections you may have under any laws.
If at any time you don’t want to receive email messages, then then please follow the “Unsubscribe” instructions at the bottom of the message to stop receiving email communications.