Thank you for joining L.A. Care. L.A. Care is a health plan for people who have Medi-Cal. L.A. Care works with the State of California to help you get the health care you need. L.A. Care is a local public entity. In fact, we are the largest publicly operated health plan in the nation. We serve people who live in Los Angeles County (called our “service area”).
L.A. Care also works with three (3) Health Plan Partners (L.A. Care is also considered a “Health Plan Partner”) to provide health care services to our members. When a Medi-Cal member joins L.A. Care, the member may choose to get services through any Health Plan Partner listed below as long as the plan choice is available.
- Anthem Blue Cross
- Blue Shield of California Promise Health Plan
- L.A. Care
Member Handbook
This is an online version of the 2024 Member Handbook. It has been edited and reformatted to be more accessible on digital devices.
Official versions of this handbook are available in digital and printed versions. You can request a printed version by calling 1-888-839-9909 (TTY: 711).
This Member Handbook tells you about your coverage under L.A. Care.
Please read it carefully and completely.
It will help you understand your benefits, the services available to you, and how to get the care you need.
It also explains your rights and responsibilities as a member of L.A. Care.
If you have special health needs, be sure to read all sections that apply to you.
This Member Handbook is also called the Combined Evidence of Coverage (EOC) and Disclosure Form. It is a summary of L.A. Cares’ rules and policies and is based on the contract between L.A. Care and the Department of Health Care Services (DHCS).
If you would like more information, call L.A. Care at 1-888-839-9909 (TTY 711).
In this Member Handbook, L.A. Care is sometimes referred to as “we” or “us.” Members are sometimes called “you.” Some capitalized words have special meaning in this Member Handbook.
To ask for a copy of the contract between L.A. Care and DHCS, call Member Services at 1-888-839-9909 (TTY 711). You may ask for another copy of the Member Handbook at no cost to you.
You can also ask for a free copy of the L.A. Care non-proprietary clinical and administrative policies and procedures.
Contact us
L.A. Care is here to help. If you have questions, call Member Services at 1-888-839-9909 (TTY: 711).
L.A. Care is here 24 hours a day 7 days a week including holidays. The call is free.
Thank you,
L.A. Care Health Plan
1200 W. 7th Street
Los Angeles, CA 90017